The Family Liaison Facilitator (FLF) Volunteer will be part of the Family Liaison Facilitator team. Their main role of the FLF team is to ensure that relatives are updated on their loved ones during their stay in hospital. Members of the team will provide an essential link between patients and their next of kin and provide a professional, compassionate and supportive service to patients, their families and carers. The FLF role is key in the support of the emotional well-being of patients and their families/carers.
Provision of this service will improve patient/family/carer experience and well-being by maintaining a line of communication during their time in hospital thereby enabling ward based clinical staff to focus on direct patient care. The team supports wards within the medical and surgical division, along with the Emergency Department.
The FLF team works closely with the staff on main reception, PSCT, switchboard and the Patient Experience team based in the Quality Improvement Centre (D1).
As a volunteer you will be supporting the FLF team in delivering with certain elements of their service.